Entrepreneurial story
BD Lease
Marc Hessels · Leasing company
Services: Telephone service
“My customers and I find the operators very friendly”
All team members of leasing company BD Lease use the telephone service of Business Centre. Marc Hessels uses it to his great satisfaction.
"Like all team members of BD Lease, I work from home. I am normally reachable on my mobile, but when I am not, for example during holidays or when I am in a meeting, I forward my phone and an operator at Business Centre answers the calls. I also have my own 088 number at Business Centre."
Name, phone number and reason for the call
Outside holiday periods, Business Centre takes a call for Marc about three times a week. "What I really like is that they not only ask who called and on which number he or she can be reached, but also what the call is about. This information is emailed to me, so I can decide whether the call needs a lot of urgency or can wait an hour."
Friendly operators
Both Marc himself and his customers and contacts are very pleased with the operators at Business Centre. "They answer in the name of my company, so it is important that they are friendly to my customers. In that sense it is a kind of business card. All staff are very friendly and helpful, so I am very satisfied with this service of Business Centre."
